What we collect
When you use the contact form or the booking form on this site, we collect the information you type into those forms. Specifically:
- Your first and last name
- Your email address
- Your phone number
- Any message you write in the contact form
We do not collect payment information through this site. We do not collect your location beyond what you choose to tell us.
Why we collect it
We collect your contact details for two purposes only: to reply to your enquiry, and to schedule and manage your appointment. We do not sell your information to anyone.
SMS and phone numbers
If you provide your phone number and opt in to text messages on our contact or booking form, Voltframe Electric LLC may send you appointment confirmations, reminders, and service updates (transactional messages), and, if you separately opt in, occasional offers and news (marketing messages).
Message frequency varies. Message and data rates may apply. You can reply STOP at any time to stop receiving messages, or HELP for assistance. Opting out of text messages does not affect your ability to book or receive service.
Where data is stored
Information submitted through this site is stored in our customer-relationship system, which is password-protected and accessible only to the people who work at Voltframe Electric.
This site also carries a live-chat widget operated by our messaging provider. Anything you type into that chat widget is received by that provider as part of delivering the chat service. We do not control the provider's own data practices, but we do not authorise them to use your information for any purpose other than operating the chat on our behalf.
Cookies and tracking
This site may use cookies and similar technologies in two ways:
- The live-chat widget sets cookies that allow it to remember your conversation across page loads and browser sessions.
- We may use an analytics tag to understand how visitors find and use the site (for example, which pages are visited and how long sessions last). This data is aggregated and is not tied to your name or contact details.
Most browsers let you block or delete cookies through their settings. Blocking cookies may affect how the chat widget works but will not prevent you from using the rest of the site.
How we protect your information
Forms on this site are served over an encrypted HTTPS connection, so the information you submit travels securely between your browser and our servers. Once received, your data is held in our password-protected customer-relationship system. Access to that system is limited to the people who work at Voltframe Electric.
Your rights
You can ask us to correct or remove any personal information we hold about you at any time. To do so, reach out by email or phone:
We will respond to your request as promptly as we can.
Policy changes
We may update this policy from time to time. When we do, we will revise the "last updated" date at the top of the page. Continued use of the site after a change means you accept the updated policy. If you have questions about any version of this policy, contact us using the details in Section 7.